Customer Service Representative

Position: Customer Service Representative

Number of hours: 10 hours/week

Time Zone: Canada Timezone (CST)

Responsibilities

• Respond to customer inquiries via email in a clear, professional, and empathetic manner.
• Manage and prioritize the customer support inbox to ensure timely responses.
• Identify common customer issues and escalates when needed.
• Maintain accurate records of customer interactions and feedback.
• Other ad hoc tasks that would be assigned.

Qualifications

• Fluent in English with a neutral or clear accent; excellent written communication is essential.
• Strong interpersonal skills and a customer-first mindset.
• Highly organized and dependable with good time management.
• Previous experience in customer service or a similar role is a plus.