Customer Service Representative

Key Responsibilities

• Respond to customer inquiries regarding products, services, accounts, or general information.
• Resolve customer concerns, complaints, and service requests in a timely and professional manner.
• Document customer interactions, issues, and resolutions in the system.
• Provide accurate information and guidance to customers following company policies and procedures.
• Escalate complex issues to appropriate teams when necessary.
• Meet performance metrics including quality, productivity, and customer satisfaction targets.
• Maintain customer confidentiality and comply with data privacy standards.
• Support sales, retention, or technical support functions depending on business needs.

Qualifications

• High school diploma or equivalent; college degree is an advantage.
• Experience in customer service, call center, or BPO environment is prefer...