Customer Service Representative

Overview

On-site - Cebu. Fresh graduates, students, high school or senior high school. Full-time.

Job Description

• Provides assistance to customers by answering inquiries, resolving complaints, and offering support.
• Processes orders, returns, and exchanges in a timely and accurate manner.
• Communicates with customers through various channels (phone, email, chat).
• Records customer feedback and escalates complex issues to the appropriate departments.
• Maintains knowledge of products and services to offer accurate information to customers.
• Ensures a positive and professional customer experience.

Qualifications

• High school diploma or equivalent (college degree is a plus).
• Previous experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.