Customer Service Representative

Philippines

Full-time

We are seeking a high-energy, solutions-oriented Customer Service Representative to join our dynamic team. In this role, you won't just be answering phones; you’ll be a brand ambassador responsible for delivering seamless support experiences. Whether you’re troubleshooting a technical glitch, navigating an e-commerce order, or identifying a sales opportunity, your goal is to turn every interaction into a positive lasting impression.

Key Responsibilities

• Omnichannel Support: Engage with customers via phone, email, live chat, and social media to resolve inquiries efficiently.
• Problem Resolution: Diagnose and troubleshoot technical issues or shipping discrepancies with a focus on first-contact resolution.
• Account Management: Maintain accurate records of customer interactions, processing returns/exchanges, and updating account information in the CRM.
• Consulta...