Customer Service Representative

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, or chat
• Resolve customer issues efficiently while ensuring a positive customer experience
• Maintain up-to-date knowledge of our products/services
• Escalate complex issues to the appropriate department or supervisor
• Follow up with customers to ensure resolution and satisfaction
• Document customer interactions accurately in our CRM system
• Identify trends in customer feedback and share insights with the team

Qualifications

• Senior High School Graduate or equivalent (college degree preferred)
• Previous customer service experience is a plus
• Excellent communication and problem-solving skills
• Ability to multitask and manage time effectively
• Proficient with basic computer applications and typing
• Positive attitude and strong work ethic
• Bilingual skills ar...