Found Description
About the job Customer Service Representative| CEBU
Job Title: Customer Service Representative (CSR) Associate
Location: Cebu
Work Setup: Onsite, Night Shift
Role Purpose
The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.
Key Responsibilities
- Handle inbound and/or outbound customer interactions via phone, chat, or email.
- Resolve customer inquiries, concerns, and complaints efficiently and professionally.
- Provide accurate information regarding products, services, and account details.
- Document and update customer interactions in the system accurately.
- Escala...