Customer Service Representative

Description

The Customer Service Representative is responsible for providing exemplary customer support while managing financial tasks related to customer accounts. This role requires excellent interpersonal skills, attention to detail, and knowledge of basic accounting principles. This role serves as a key liaison between customers and the finance team, ensuring smooth resolution of inquiries and accurate financial processing.

Under the supervision of the Branch Manager, the duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:

Customer Service

• Responds promptly to customer orders and inquiries via phone, email, and other communication channels
• Serves as the primary point of contact for all customer concerns, escalates complaints and relays requests related to products, services, and equipment to the appropriate team members, in a timely manner
• Generates dai...