Customer Service Representative

Application Deadline: 07/30/2026

Address: 3778 Grand Promenade

Job Family Group: Retail Banking Sales & Service

NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week.

Fluency in English and Cantonese/Mandarin preferred.

This role requires availability from Monday to Saturday.

Responsibilities

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and customer inquiries.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a need...