Customer Service Representative

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, complaints, and service requests.
• Maintain a positive, empathetic, and professional demeanor.
• Resolve issues efficiently and escalate complex cases as needed.
• Document interactions accurately in the customer relationship management system.
• Collaborate with team members to improve service quality.

Qualifications and Attributes

• Educational Qualifications: High School Diploma or equivalent required.
• Experience Level: At least 1 year of experience in BPO preferred.
• Skills and Competencies: Proficient in English communication, both written and verbal; strong problem-solving skills; ability to handle complaints effectively.
• Working Conditions: Office environment with occasional overtime during busy periods.
• Qualities and Traits: ...