Customer Service Representative (Bogotá)

Customer Service Representative

Schedule: Monday to Friday 8:00 AM a 5:00 PM // 8:30 AM a 5:30 PM // 9:30 AM a 6:30 PM // 10:00 AM a 7:00 PM (Training schedule is 9:30 AM to 6:30 PM COL time)

Job description

The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to delightfully satisfy our customers.

Responsibilities

• Works on site with consistent attendance.
• Answer telephone calls from providers and members, using the appropriate greeting.
• Listens to client's issues and clarifies the question or problem the client needs to find a resolution.
• Provides information necessary to resolve client's inquiry or problem.
• Explains information in layman's terms so that the client unders...