Customer Service Representative (Bogotá)

Well-known and established Digital Payments company is currently looking for Customer Service agents who will be responsible for facilitating the research and resolution of simple dispute claims and over time and through on-the-job experience, acquiring the skills and knowledge required to manage more complex dispute-related work. The position is responsible for processing basic disputes for Prepaid, Debit or Regionals on behalf of Dispute and Support Operations clients. Working primarily in fraud cases, they will learn systems and dispute processes.

Basic Qualifications

• B2+ English level
• Minimum of 6 months of work experience or a Bachelors’ Degree
• Degree not required

Preferred Qualifications (not hard requirements)

• Experience working in banking or a merchant acquiring, card issuing, or back office banking environment
• Experience in a dispute resolution management or loss recovery role
• A proven t...