Customer Service Representative-Bilingual Vietnamese

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking experienced talent who embrace our core values of respect, innovation, integrity and impact.

Duties and Responsibilities

Customer Service & Transaction Support

• Handle inbound and outbound calls, emails, and chat inquiries from customers and agents
• Provide transaction status updates and resolve issues (delays, errors, cancellations, refunds)
• Monitor pending or problematic transactions and ensure timely resolution
• Maintain accurate documentation in CRM systems

Agent Support & Relationshi...