Customer Service Representative - Bilingual English-Mandarin/Cantonese

Job Description: Bilingual English–Mandarin/Cantonese Customer Service Representative

Position Overview

We are seeking a highly skilled and customer-oriented Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese . The role involves providing exceptional support to clients via phone, email, and chat, ensuring clear communication across languages and delivering solutions that enhance customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
• Provide accurate information about products, services, and policies.
• 🛠️ Resolve customer complaints and issues promptly with empathy and professionalism.
• Document customer interactions and maintain accurate records in CRM systems.
• 🤝 Collaborate with internal teams to escalates and resolve complex cases.
• Meet performance metrics i...