Customer Service Representative - Barcelona

Customer Service Representative

Job Summary

This role receives and processes customer quotes, orders, inquiries and complaints. It maintains an ongoing relationship with allocated customers and sales colleagues, using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer. It applies analysis, judgment and sensitivity to customer needs and demonstrates a high-level of product, service and process knowledge.

Duties and Responsibilities

• Provides advanced product and service information and responds to complex customer questions about those products and services
• Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
• Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing rel...