Found Description
ZONA FRANCIA
Customer Service Representative
About the Job
To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
Supports the order-to-cash process with excellence in order processing.
Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.G. additional and/or alternative products).
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.
Customer Service Representative
About the Job
To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
Supports the order-to-cash process with excellence in order processing.
Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.G. additional and/or alternative products).
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.