Customer Service Representative - Baguio

Responsibilities

• Respond to customer inquiries via phone, chat, or email in a professional and timely manner
• Resolve customer complaints or concerns with accuracy and efficiency
• Provide product or service information clearly and concisely
• Maintain records of customer interactions and transactions
• Escalate complex concerns to appropriate departments when necessary
• Meet or exceed performance metrics including quality, accuracy, and customer satisfaction

Qualifications

• High School Graduate (Senior High School) or College level
• Excellent verbal and written English communication skills
• No BPO Experience can apply
• Can work ONSITE