Customer Service Representative

Location: Bankstown, NSW
Salary Package: $65,000 + Superannuation
Role Highlights: Our client is seeking an experienced Customer Service Representative to join their structured contact centre team.
You will manage a high volume of inbound and outbound customer enquiries across phone, email and live chat, delivering clear and professional customer service while maintaining accurate system records and working within established processes and KPIs.

Key Responsibilities:

• Manage high-volume inbound and outbound customer calls
• Respond to enquiries via phone, email and live chat
• Provide accurate information and resolve customer enquiries efficiently
• Maintain up-to-date and accurate records across internal systems
• Adhere to established processes, service standards and performance targets

Candidate Profile:
To be c...