Customer Service Representative

• Corporate Services
• Sydney
• Contract

• Salary on offer is $75,000 + super
• Offices are based in North Sydney, with great public transport links.
• Hybrid work available

Our client, a leading financial services organisation, is seeking a motivated and customer-focused Customer Service Specialist to join their Customer Loyalty & Retention team.

About the Role
Reporting to the Customer Care & Loyalty Leader, you will be responsible for retaining and increasing customer loyalty through both proactive and reactive engagement. You will identify the root causes behind cancellation requests and deliver tailored, compliant solutions that meet customers’ needs while improving retention outcomes.

Key Responsibilities
Customer & Retention Focus

• Manage inbound and outbound customer interactions to retain at-risk customers
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