Home / Listings / Customer Service Representative at iPay
C

Customer Service Representative at iPay

Confidential

Ghana, Ghana, Ghana Full-Time June 30, 2026
Apply Now

Found Description

Responsibilities:


  • Answer inbound calls in a more professional manner and provide information about products and services or resolve issue on first contact (FCR)

  • Identify and assess customers’ needs and provide a solution to delight them

  • Responsible for assisting customers to process their orders or cancel and capture details in the ticketing system/CRM

  • Process orders, applications, and forms

  • Handle complaints, provide appropriate solutions and alternatives in a timely manner

  • Follow up on customers’ and their complaints; ensuring that customers’ requests are addressed accordingly

  • Resolve customer complaints via phone, email, live chat, or social media

  • Keep records of interactions and transactions of customers, keeping records of details of customers’ complaints, inquiries, and comments in the ticketing system/CRM

  • Build sustainable relationships of trust through open and i...

    • Ready to Apply?

    Submit your application for Customer Service Representative at iPay at Confidential

    Apply Now

    Found Details

    LocationGhana, Ghana
    CountryGhana
    TypeFull-Time
    CategoryInformation and Record Clerks
    PostedJune 30, 2026

    About Confidential

    C

    Confidential

    Ghana, Ghana

    Share