Customer Service Representative - Associate Ey Gds Mex 1

About the job
Position Summary:
Job Requirements:
- High school diploma or equivalent required
- Specific knowledge of Finance & Accounting is preferred
- Approximately 0-7 years of related experience preferred
- Customer Service Call Center experience preferred
- 100% fluent in English in both written and verbal forms. (mandatory).
Essential Functions of the Job:
- Performs duties and responsibilities with limited supervision in accordance with department policies and procedures
- Provides call center support to EY personnel and external parties regarding Finance transactions
- Escalates calls to leadership as appropriate
- Document’s inquiries and resolution status
- Identifies process issues and suggests solutions
- Assists with special projects as requested
- Meets production volume and quality standards as outlined by department management
Additional responsibilities may include:
- Act as a mentor, trainer, and knowledge resource ...