Customer Service Representative (Arabic Speaking)

Ultimate HR Solutions is seeking an experienced and customer-focused Customer Service Representative (Arabic Speaking) to join its client’s team in Dubai. This role is ideal for professionals who have strong communication skills, customer support experience, and the ability to handle customer interactions across multiple channels.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, live chat, and social media platforms.
• Handle customer complaints and service requests professionally and efficiently.
• Maintain accurate customer information and interaction records within CRM systems.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Monitor and achieve customer service KPIs, including response time, resolution time, CSAT, and quality standards.
• Provide customers with accurate information and ensure a positive service experience.
• Support continuous ...