Customer Service Representative (Apparel eCommerce)

Job Title: Customer Service Representative – Apparel eCommerce

Location: Remote

Employment Type: Full-Time

Work Hours: 9AM-5PM EST

Job Overview:

We are seeking a detail-oriented Customer Service Representative with strong professional writing skills , excellent spoken and written English , and the ability to effectively communicate with customers . This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns . Occasionally, you will need to place calls to customers to provide resolutions or clarifications.

Key Responsibilities:

• Respond promptly and professionally to customer inqu...