Customer Service Representative

Company Description:

Aarcalev Technology Solutions empowers organizations across India, the Middle East, Africa, and Europe to build secure, resilient, and compliant ecosystems through proven IT and Cybersecurity Advisory. At Aarcalev, we focus on preparing, protecting, and empowering organizations to thrive in the digital era with confidence.

Role Description:

We are looking for a Customer Service Representative for one of our esteemed clients based out of USA. The Customer Service Representative will be responsible for supporting one of our key clients in managing customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer over calls and emails, resolving issues, maintaining customer records, and communicating effectively with internal teams to address customer needs and feedback.

Detailed R...