Found Description
**Misión**:
**Responsibilities**:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
- Utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
- Follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
- Knowledge and skills.
Basic understanding of the auto finance industry Experience.
- Knowledge of excellent Customer Service techniques (call center-based preferably)
-...