Customer Service Representative

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer inquiries, provide information about our services, resolve complaints, and ensure an excellent customer experience.

Key Responsibilities

• Answer customer calls, emails, and WhatsApp messages promptly.
• Provide accurate information about company services and pricing.
• Handle customer complaints professionally and follow up until resolved.
• Schedule appointments and coordinate with the operations team.
• Maintain customer records and update the CRM/database.
• Follow up with customers after service completion to ensure satisfaction.
• Respond to inquiries on social media and online platforms.
• Escalate complex issues to the relevant department.
• Prepare daily reports on customer inquiries and complaints.
• Maintain a positive and professional attitude at all times.