Found Description
About the Role:
We're hiring a Customer Service Representative to join our team at our Abbotsford plant location.
This role is ideal for someone who enjoys being the go-to person for customers, sales, and production - keeping orders moving, solving problems quickly and communicating clearly.
You'll support customers from order entry through delivery, working closely with our internal teams (shipping, production and sales) to ensure accuracy, timelines, and a great customer experience.
What You'll Do (Key Responsibilities):
We're hiring a Customer Service Representative to join our team at our Abbotsford plant location.
This role is ideal for someone who enjoys being the go-to person for customers, sales, and production - keeping orders moving, solving problems quickly and communicating clearly.
You'll support customers from order entry through delivery, working closely with our internal teams (shipping, production and sales) to ensure accuracy, timelines, and a great customer experience.
What You'll Do (Key Responsibilities):
- Enter and manage customer orders accurately (email/phone/portal).
- Confirm pricing, product details, lead times, and shipping requirements.
- Provide order status updates and proactively communicate delays or changes.
- Coordinate with production and shipping to meet customer requirements or requests.
- Prepare quotes, order confirmat...
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