Customer Service Representative (35k-40k)

Salary 35,000-40,000 Based on Experience

The following are a plus

• Working knowledge of health and welfare and/or defined benefit pension plans
• Associate or Bachelor’s Degree
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• 2-3 years of Customer Service experience in an in-bound Service Center
• Strong computer skills with the ability to toggle between various systems/windows
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhering to and following protocols
• High level attention to detail, multi-tasking, and ability to organize work