Customer Service Representative 1

Service Level and Productivity

1. Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:

   • Pricing and Availability
   • Purchase Order Entry
   • Order / Shipment Status
   • Product Lead Times
   • Call Back / Follow Up Call
   • Cross Reference
   • General Product Information
   • Sending Invoices
   • Coordinating with Sales on details on missing details on Order Entry
   • Setting up new vendors in the system

2. Provide professional and accurate solutions for customer concerns through implementing the following:

   • Expedite Orders
   • Invoice Corrections
   • Return Goods Authorization / Direction
   • Updating Contact Information in the system
   • Coordination with sales on any discrepancy on their return request
   • Credit and Debit