Customer Service Representative 1

Responsibilities

• Respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization’s service standards.
• Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answer customer telephone inquiries, orders, service needs, and complaints, responding where applicable or directing to technical/service areas.
• Maintain detailed and current knowledge of the company’s/assigned client’s products and services.
• Analyze customer service needs for communication to service and technical departments, when applicable.
• Navigate a computerized data entry system or other relevant applications.
• Resolve basic or tier‑1 payment and account‑related requests, including card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.