Customer Service Rep - Work From Home

About the Organization

For more than six decades, we’ve been a trusted provider of supplemental and permanent benefit programs to working families. As the only company operating under a fully union-backed label, we proudly support over 40,000 unions and associations across North America and internationally. Our focus has always been simple: deliver reliable protection and long-term security to the families who need it most.

What You’ll Be Doing

This position centers around communication, organization, and member support. You’ll connect with union members who have expressed interest in learning about their available benefits and guide them through the process from start to finish.

Key responsibilities include:

• Managing inbound and outbound member communication

• Scheduling and conducting benefit consultations

• Explaining coverage options clearly and professionally

• Completing dig...