Found Description
Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life for patients worldwide.
Role Summary
The Customer Service Representative III is responsible for managing complex customer transactions and inquiries in support of Medtronic’s Malaysia business. This role provides end-to-end order management, including order entry, pricing validation, delivery coordination, billing support, returns processing, and issue resolution using SAP and related enterprise systems.
Responsibilities
- Represent the company to external and internal customers, answer product-related questions, trace lost shipments, and clarify customer orders for the shipping department.
- Take orders or registrations and connect customers to appropriate support or field staff when necessary.
- Manage web-based ordering or registrations and coordinate with management regarding customer credits, returns...