Found Description
Job Title: CSR1
Location: Monterrey, Mexico
Reports to: Customer Service Supervisor
Job Overview
The CSR1 is responsible for day‑to‑day execution of all areas of customer service and sales support, including call center participation, pre‑sales inquiries, quoting/order entry, issue resolution, and sales reporting. The Customer Experience Representative demonstrates advanced knowledge of products, customer agreements, and sales transactions, and establishes strong relationships with key accounts.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Provide accurate information and assistance on products, quotes, orders, and general inquiries.
- Escalate complex or unresolved customer problems to the appropriate department or supervisor.
- Process customer orders accurately and efficiently, ensuring all necessary information is captured and en...