Customer Service

Job SummaryThe main objective of the Account Coordinator is to provide customer support to a set list of customer accounts.The AC has three main focus areas:1) maintenance and understanding of customer demands2) managing customer shipments and3) managing communication around areas that impact demand and/or shipments.Specific duties include:- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner- Developing inventory, prod...