Found Description
Takealot.com , South Africa’s leading online retailer, is looking for a highly talented Customer Service Project Manager to join our team.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!
The position reports to the Group Head of Customer & Business Support .
Purpose of the role:
Lead the strategic delivery and change management of AI and automation transformation programs across the CS organisation, with a focus on Agentic AI, automation platforms, and AI-powered customer service solutions.
The role is responsible for driving end-to-end program success, including strategic planning, prioritisation, governance, project delivery, organisational adoption, and impact measurement, while maintaining strong stakeholder relationships and providing executive-level reporting.
Strategic Program Management
- Lead the end-to-end delivery...
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