Found Description
Drive customer satisfaction as a Customer Service and Project Coordinator at SMS Security. Proactively manage technician schedules and streamline service order completion in a dynamic environment.
In this role, you will excel at providing exceptional service while balancing competing priorities. The Customer Service and Project Coordinator position features responsibilities that include answering service calls, managing technician assignments, and ensuring timely communication with both customers and technicians. You'll be key in fostering strong working relationships within the team to deliver high-quality service.
Key Responsibilities:
• Answer service calls and respond to voicemails promptly
• Log service calls and details in FieldEdge thoroughly
• Assign technicians based on skills and availability
• Monitor technician routes and status actively
• Ensure proper scheduling and clock-in times for technicians
Requirements:
• Strong communication skills for c...
In this role, you will excel at providing exceptional service while balancing competing priorities. The Customer Service and Project Coordinator position features responsibilities that include answering service calls, managing technician assignments, and ensuring timely communication with both customers and technicians. You'll be key in fostering strong working relationships within the team to deliver high-quality service.
Key Responsibilities:
• Answer service calls and respond to voicemails promptly
• Log service calls and details in FieldEdge thoroughly
• Assign technicians based on skills and availability
• Monitor technician routes and status actively
• Ensure proper scheduling and clock-in times for technicians
Requirements:
• Strong communication skills for c...
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