Found Description
The Customer Service Onboarding Specialist is responsible for delivering high-quality onboarding sessions to Trackman customers and ensuring that all new users quickly become confident with Trackman products. This role requires consistency, attention to detail, and a customer‑first approach. You will also play a key role in optimizing and maintaining onboarding content, supporting new agents, and contributing to the overall efficiency of the support team.
The role covers all Trackman products, including Baseball, Softball, TMiO, Portal, and Booking & Payments, with the expectation to grow as new products are introduced.
Key Responsibilities
Customer Onboarding
- Conduct a minimum of 3 onboarding sessions per day with new customers.
- Deliver clear training and product walkthroughs for all Trackman products.
- Take primary responsibility for all onboarding‑related tickets, ensuring they are up‑to‑date, properly documented, and follo...
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