CUSTOMER SERVICE OFFICER

Permanent full-time position, 5 days week. Reporting to immediate supervisor in Operations.

• Serve as a primary point of contact with the customer on all issues relating to the account being assigned.
• Respond to customer queries in a timely and accurate way via email, phone etc.
• Follow up with customers to ensure their issues are resolved.
• Monitor and coordinate spares and repair deliveries to customers.
• Support the customer in escalating issues and discrepancies resolutions.
• Organize and support meetings/visits with the customers.
• Follow up on payment issues with the customers.
• Maintain good relationships with both customers and principles.
• Extending opportunities to principles on a routine basis.
• Other duties as assigned by the supervisor.

• Provide procurement and administ...