Found Description
Job Description
Reporting to the Major Accounts Service Manager, the position includes the following responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
- Track Key Account Metrics
- Assist with challenging client requests or issue escalations as needed
- Prepare reports on account status
- Maintain and update information/data in SAP as required
- Ensure data integrity of all data entered into SAP
Company Description
SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-e...