Found Description
Introduction
We are seeking a Customer Service Officer with professional proficiency in English , based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, while fresh graduates are also encouraged to apply.
Responsibilities
- Provide 24-hour one-stop customer service via phone.
- Deliver high-quality, professional, and personalized support to customers.
- Respond promptly with accurate information, solutions, or alternatives to meet customer needs.
- Handle and resolve customer complaints effectively and courteously.
- Follow up with customers according to Call Centre guidelines.
- Educate customers on the Banks products, services, and self-service options.
- Accurately record customer information and interactions in the system.
- Maintain confidentiality and uphold integrity in all custo...