Customer Service Officer

About the role
The Customer Service Officer serves as the first point of contact for shoppers and tenants, delivering exceptional customer service and ensuring a positive shopping experience. The role supports the daily operations of the Customer Service Counter, executes mall promotions and loyalty programmes, and assists in driving customer engagement initiatives.

Key Responsibilities:

1) Customer Experience & Service Excellence

• Deliver professional, courteous and efficient customer service to shoppers, tenants and shoppers.
• Attend to enquiries, feedback, complaints and service requests, ensuring timely resolution and escalation where necessary.
• Maintain high service standards and uphold the mall's customer experience objectives.
• Provide information on directions, services, promotions, events and tenant offerings.

2) Customer Service Counter Operations