Customer Service Officer

Job Description:

• Attend to agents' requests and inquiries via email and phone including transfer of calls to relevant departments
• Attend to client's enquiries and complaints professionally
• Manage and handle customer service mailbox and forwarding to the relevant departments
• Update personal particulars of agents in the system as and when necessary
• Assist in agents' on & off boarding process
• Process any reimbursement requests to agents
• Daily collection of mails and distribution of mails to relevant departments including agents
• Assist agents over the counter and assisting the team and other departments
• Occasionally assisting at showflat launches and events
• Any other ad hoc duties as may be required

Requirements:

• Diploma or equivalent and above
• Extrovert personality is a plus point
• Knowledge in real estate in...