Customer Service Officer

Job Description

• Support customer requests and enquiries.
• Provide timely and accurate information and clarification for customer queries.
• Answer inbound customer service calls and make outbound calls.
• Address customer issues or complaints and determine appropriate course of action for effective resolution.
• Document details of customer communication.
• Ensure quality service delivery.
• Support retail operations by coordinating with retailers to provide updates of latest mall promotions or activities.
• Report on issues and provide feedback.
• Raise issues or complaints for follow-up.
• Provide assistance to support collaboration with designated departments to resolve customer grievances.
• Track and document number of customer issues raised.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family.
• Training and development oppor...