Customer Service – Non Insurance Accounts

The Customer Service Representative (CSR) provides excellent customer service support in accordance with the defined scope of work and service level agreements (SLAs). This role involves ensuring high-quality interactions with customers, meeting quantitative performance standards, and resolving inquiries in a timely and professional manner.

Job Requirements:

• Open to HS (old curriculum)/SHS graduates, college undergraduates, or college graduates with at least 6 months BPO experience
• Strong communication skills (verbal and written)
• Willing to work shifting schedules, including holidays, as required

Key Skills & Attributes:

• Customer-focused mindset
• Problem-solving abilities
• Professional attitude and adaptability
• Ability to meet performance and quality standards consistently