Found Description
Position: Customer Service (Spanish Bilingual)
Number of hours: 40 hours per week
Schedule: Doja Qatar Time zone
Key Responsibilities
Serve as the first point of contact for customers by responding to general inquiries via phone, email, and chat.
Provide accurate information regarding products, services, orders, shipments, and account-related concerns.
Resolve basic customer inquiries efficiently while delivering a professional and positive customer experience.
Escalate complex or unresolved issues to the appropriate support team following established procedures.
Accurately document customer interactions, inquiries, and resolutions in the CRM or customer support system.
Collaborate with internal teams to ensure timely resolution of customer requests and maintain service quality.
Follow company p...