Found Description
Job Title: Customer Service Manager
Location: Kings Hill, Kent
Salary: £35,000 per annum
Job Type: Permanent, Full-Time
Role Overview
We are seeking an experienced and motivated Customer Service Manager to join a well-established organisation based in Kings Hill. This is an excellent opportunity for a customer‑focused leader to manage and develop a team of 8‑10, ensuring the delivery of exceptional service standards and operational excellence.
Key Responsibilities
- Lead, motivate, and develop a team of 8‑10.
- Monitor individual and team performance against agreed KPIs and service standards.
- Conduct regular one‑to‑one meetings, performance reviews, and coaching sessions.
- Manage team rotas, resource planning, and workload allocation.
- Handle and resolve escalated customer queries and complaints professionally and efficiently.
- Identify training and development needs withi...