Customer Service Manager - Trade Specialist (Mashreq Global Network)

Job Purpose

• Act as focal point of contact for E2E handling of all Trade & Factoring related Corporate queries.
• Highlight potential issues related to Customer trade transactions & process
• Follow up for Trade related FI approvals for CIBG customer transactions.
• Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
• Timely escape issues to Direct supervisor / Team leader for onward evaluation and further escalation
• Maintain up-to-date records of all client Trade enquiries / Complaints on CRM.
• Ability to clearly identify Root Cause and propose process improvements

Key Result Area

• Understand client expectations & deliver finest Trade service delivery. Ensure end-to-end solution to the satisfaction of the client.
• Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s trade related transa...