Customer Service Manager, Supply Chain Electronics

**Country**:
Mexico
**Location**:
LOC5019: Carrier - UTEC, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico
**Summary**
This position manages a team of intermediate or experienced professionals in Customer Service. Establishes objectives and guidelines for efficient and high quality services. Liaises with product line management, handles escalated client problems, and makes changes to Customer Service policies to ensure improvement and effectiveness.
- Coordinates and manages all levels of customer service center representatives to ensure customers expectations are met.
- Provides technical guidance to staff on the systems, standards, and mechanisms put in place to provide and monitor customer service performance and ensure that activities are efficient, consistent, reliable, and high quality.
- Coordinates and liaises with product line management to ensure that customer service strategies and activities are integrated with business unit objective...