Found Description
- Working Days: Monday - Friday, 8.30am to 5.30pm
- Location: Ang Mo Kio Techplace
- Industry: Electronic Manufacturing/ Semiconductor Industry prefer
- Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
- Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
- Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
- Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
- Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
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