Customer Service Manager

Job Description

• Provides leadership for customer operation specialists in order fulfilment, quota credit, collections and contracts.
• Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
• Executes Strategic Intent and implementation of the organization/business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
• Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
• Plans, organizes, directs and controls the activities and resources required to provide innova...