Found Description
As a Customer Service Manager, you will play a key role in overseeing the front-line patient experience and ensuring the smooth day-to-day coordination of the clinic’s customer service operations. Your primary responsibilities will include managing the customer service team, overseeing appointment flow, handling patient enquiries and escalations, ensuring service standards are met, and working closely with doctors, therapists, nurses, and the marketing team to deliver a professional and seamless patient journey.
Your experience in customer service, healthcare or aesthetics operations, team leadership, and patient communication will be essential in successfully carrying out this role.
Key Responsibilities Customer Service and Patient Experience- Oversee the overall patient journey, from enquiry and appointment booking to consultation, treatment coordination, payment, and follow-up
- Ensure that all patients receive a warm, professional, and cons...
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